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Broker Innovation

Matchi Trend Report - Digital Account Origination

Fintechs have penetrated the personal relationships that traditionally existed between stockborkers and client both by providing enhanced levels of service and information as well as improving internal trading systems. 

Brokers have traditionally occupied a personal relationship of trust with their clients where the telephone was the primary means of communication. However, the advent of new technology and different channels of communication has created different expectations of customer service. The added threat of increasing democratisation of information previously reserved for the very few in the investment field has also led to technology being easily available to potential clients. Brokers have been reasonably slow to adopt new technologies to serve their customers better, rather the technology has been used to improve internal trading systems.

Fintechs have penetrated the personal relationships that traditionally existed between stockborkers and client both by providing enhanced levels of service and information as well as improving internal trading systems. 

Some solutions






More on Matchi: Matchi is a global fintech innovation match-making firm, since 2013. Matchi has worked with over 100 leading banks and insurance companies (FIs) around the world, and has a database of over 2,500 fintech firms. Matchi provides both a highly curated portal of fintech solutions, as well as bespoke projects for FI clients to source targeted fintech solutions aimed at the FIs focus areas / pain points. The global Matchi team has run Innovation Challenges and Market Scans for multiple FIs around the world, in markets as diverse as Canada, Japan and India, as well as searches in other geographies.

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